Privacy Policy
Last updated: March 2026
Ubuntu Harmony CIC is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or interact with us. Please read it carefully.
1. Who We Are
This website is operated by Ubuntu Harmony CIC, a Community Interest Company registered in England and Wales. We provide housing and tenancy support services across the local community.
If you have any questions about this policy or how we handle your data, please contact us at info@ubuntuharmony.co.uk.
2. What Data We Collect
We may collect the following types of personal data when you use our website or contact us:
- Contact information — your name, email address, and phone number when you submit an enquiry or contact form
- Usage data — information about how you use our website, including pages visited, time spent on the site, and referring URLs
- Technical data — your IP address, browser type and version, device type, and operating system
- Cookie data — information collected via cookies and similar tracking technologies (see Section 7)
We do not collect sensitive personal data (such as health, financial, or criminal record information) through this website.
3. How We Use Your Data
We use the data we collect for the following purposes:
- To respond to your enquiries and provide information about our services
- To improve the performance and user experience of our website
- To comply with our legal obligations
- To send you relevant updates or information where you have given your consent to do so
We will never sell your personal data to third parties, and we will not use it for purposes beyond those listed above without your explicit consent.
4. The Legal Basis for Processing Your Data
We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):
- Legitimate interests — to respond to enquiries and maintain the security and performance of our website
- Consent — where you have actively opted in to receive communications from us
- Legal obligation — where we are required to process data to comply with applicable law
5. How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. In general:
- Enquiry and contact form data is retained for up to 2 years
- Website usage and technical data is retained for up to 12 months
After these periods, your data is securely deleted or anonymised.
6. Who We Share Your Data With
We do not share your personal data with third parties except in the following limited circumstances:
- Service providers — trusted third-party providers who assist us in operating our website (such as hosting and email delivery), who are bound by strict data processing agreements
- Legal requirements — where we are required to disclose your data by law, court order, or regulatory authority
All third parties we work with are required to handle your data in accordance with UK GDPR.
7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.
We use the following types of cookies:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — used to collect anonymous information about how visitors use the site, helping us improve our content and layout
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website. For more information, see our Cookies Policy.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- The right to access — you can request a copy of the personal data we hold about you
- The right to rectification — you can ask us to correct inaccurate or incomplete data
- The right to erasure — you can request that we delete your personal data in certain circumstances
- The right to restrict processing — you can ask us to limit how we use your data
- The right to data portability — you can request your data in a structured, commonly used format
- The right to object — you can object to our processing of your data where it is based on legitimate interests
- The right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@ubuntuharmony.co.uk. We will respond within 30 days.
9. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Links to Other Websites
Our website may contain links to third-party websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any linked sites and encourage you to read their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
12. How to Complain
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113
13. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please get in touch:
Ubuntu Harmony CIC
Email: info@ubuntuharmony.co.uk
Website: ubuntuharmony.co.uk
Address: 120 Grove Road, Stoke on Trent, ST4 4LX, United Kingdom